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Click to receive support |
If you are a registered user with a
current software service agreement, you can allow us to connect to your
pc so that troubleshooting problems can be corrected quicker than they
could otherwise.
If you have been requested to do so by a support person, click on the
link to the left. You will then be asked to either SAVE or RUN
(OPEN) the program. Choose to OPEN or RUN it.
It is not necessary to save it to your pc. Then, you will be asked
to confirm that it is OK for us to connect to your pc remotely. If
you agree, you will then be asked to select the address of the support
pc from a list. After you have selected it, (there is usually only
a single address) click OK to continue. If everything is
successful, we will then be connected to your pc where we can better
determine what the problem is.
After you have done these things, we should be connected to your pc.
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